Was Your Insurance Claim Investigated Properly?

After filing an insurance claim for property damage, a policyholder should be able to expect a reasonably quick response from his or her insurance company. The insurer should send out a claims adjuster, who will conduct an investigation of the incident and ensuing damages. If this adjuster doesn’t properly conduct the investigation, however, the resulting mistakes could cost the policyholder a significant amount of money out of his or her claim. At Smith Kendall, PLLC, we understand how frustrating this insurance bad faith can be, and we work closely with Dallas-area clients to hold these insurers and their adjusters accountable for their serious mistakes.

Claims Adjuster Misconduct and Insurance Bad Faith

An insurance claim can be significantly altered by the decisions and actions of a single claims adjuster. This is because the initial investigation of a claim may ultimately determine what kind of coverage the insurer offers, or it may even lead to the claim being denied entirely. The following signs can indicate wrongdoing on a claims adjuster’s behalf:

  • Failing to inspect the damages at all
  • Not taking notes or photographs of the damage
  • Refusing to contact any other parties involved in the incident
  • Not getting the appropriate estimates regarding damages
  • Failing to contact the authorities if a police report was filed
  • Not obtaining access to medical records or bills if an injury occurred

These kinds of mistakes can indicate unpreparedness, laziness, negligence, or other forms of professional misconduct from an insurance adjuster. If this occurs, the wronged policyholder may be eligible file a legal claim against his or her insurer for the lost value of his or her rightful insurance claim.

Contact an Insurance Bad Faith Attorney in Dallas

If you haven’t been treated properly by an insurance company due to claims adjuster negligence, we may be able to help you pursue a bad faith claim against your insurer for the financial loss the adjuster caused. To discuss your legal options for fighting insurance bad faith for both residential and commercial property claims, contact the attorneys of Smith Kendall, PLLC, today by calling 214-361-6124.


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Smith Kendall, PLLC

5910 North Central Expressway #925
Dallas, TX 75206

Phone: (214) 361-6124
Fax: (214) 361-6126

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